Customer Service


Terms and Conditions

 

  • STICKBULB LLC values your business and looks forward to your enjoyment of the designs you have purchased from us.
  • NON REFUNDABLE All Stickbulb LLC orders are non-refundable.
  • PRICES All prices are quoted in US dollars and are subject to change without notice. All orders require a 50% deposit to initiate production and balance is due prior to shipment release.
  • QUOTES All quotes issued are valid for 30 days.
  • LEAD TIMES Lead times are estimates and production of an order begins only with the receipt of a 50% deposit. Orders will ship when the invoice is paid in full. Lead times are as advertised on the Stickbulb LLC pricelist and custom order lead times may require 16-20 weeks.
  • PAYMENT TERMS We accept payment by credit card, check or wire transfer. For orders exceeding USD $15,000, we accept payment by check or wire transfer only.
  • RETURNS Stickbulb LLC does not offer refunds. Returns will be accepted within 14 days for company credit or exchange only if accompanied by original receipt and in original condition and in original packaging. Returns must be preauthorized by calling (347) 460 2852 and items must be in original unused condition. Please be certain to return your purchase in intact, original exterior box, well packed, insured for the full amount and sent at the customer's expense to 29-10 Thomson Avenue, NY Designs C760, Suite 18, Long Island City, NY 11101

 

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Contact

    

     orders@stickbulb.com
     347.460.2852

     Stickbulb
     29-10 Thompson Ave30th Street, 7th Floor
     NY Designs C760, Suite 18

     Long Island City, New York 11101